Payment & Refunds

The user selects a subscription term, proceeds to payment, and confirms the payment with the preferred method.

After confirmation, the payment is matched to the account and service access is activated automatically.

In most cases access appears in the dashboard within a few minutes after a successful payment.

If payment succeeded but access does not show up, refresh the dashboard and check the payment status first.

Contact support and include the account email, user ID, or any other detail that helps us find the account quickly.

We will verify the payment status and resolve the activation manually if the automated flow did not finish.

If access was not provided or the service does not work because of an issue on our side, the user may contact support so we can resolve the case or review a refund.

Each request is reviewed individually with regard to whether digital access was already activated and the specific circumstances of the request.

We usually respond to payment and refund requests within a few business days.

If additional verification is required, we may ask for more details about the payment or the account.